2020 Ranking Digital Rights Corporate Accountability Index
G3. Internal implementation

The company should have mechanisms in place to implement its commitments to freedom of expression and information and privacy within the company.

Digital platforms
 
100%0%
100
Facebook
100
Google
100
Microsoft
100
Verizon Media
88
Apple
63
Twitter
50
Kakao
50
Samsung
50
Yandex
38
Mail.Ru
25
Baidu
19
Alibaba
0
Amazon
0
Tencent
Telecommunications companies
 
100%0%
100
América Móvil
100
MTN
100
Orange
100
Telefónica
100
Telenor
100
Vodafone
88
AT&T
88
Deutsche Telekom
63
Bharti Airtel
50
Axiata
38
Etisalat
17
Ooredoo
Select companies:
All companies
Sort:
Alphabetically
88%

AT&T

G3. Internal implementation
Group
AT&T (Prepaid mobile)
AT&T (Postpaid mobile)
AT&T (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Partial
Partial
Partial
Partial
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Averages
88
88
88
88
19%

Alibaba

G3. Internal implementation
Group
Taobao.com
AliGenie
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Partial
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

No Disclosure
No Disclosure
No Disclosure
Averages
13
25
25
0%

Amazon

G3. Internal implementation
Group
Amazon.com
Alexa
Amazon Drive
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
Averages
0
0
0
0
100%

América Móvil

G3. Internal implementation
Group
Operating Company
Telcel (Prepaid mobile)
Telcel (Postpaid mobile)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Averages
100
100
100
100
88%

Apple

G3. Internal implementation
Group
iOS
iMessage
iCloud
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Partial
Partial
Partial
Partial
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Averages
88
88
88
88
50%

Axiata

G3. Internal implementation
Group
Operating Company
Celcom (Prepaid mobile)
Celcom (Postpaid mobile)
Celcom (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
50
50
50
50
50
25%

Baidu

G3. Internal implementation
Group
Baidu Search
Baidu Cloud
Baidu PostBar
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
Averages
25
25
25
25
63%

Bharti Airtel

G3. Internal implementation
Group
Operating Company
Airtel India (Prepaid mobile)
Airtel India (Postpaid mobile)
Airtel India (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Partial
Partial
Partial
Partial
Partial
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Partial
Partial
Partial
Partial
Partial
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Partial
Partial
Partial
Partial
Partial
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
63
63
63
63
63
88%

Deutsche Telekom

G3. Internal implementation
Group
Operating Company
Deutsche Telekom (Prepaid mobile)
Deutsche Telekom (Postpaid mobile)
Deutsche Telekom (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Partial
Partial
Partial
Partial
Partial
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
88
88
88
88
88
38%

Etisalat

G3. Internal implementation
Group
Operating Company
Etisalat UAE (Prepaid mobile)
Etisalat UAE (Postpaid mobile)
Etisalat UAE (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Partial
Partial
Partial
Partial
Partial
Averages
38
38
38
38
38
100%

Facebook

G3. Internal implementation
Group
Facebook
Instagram
WhatsApp
Messenger
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
100%

Google

G3. Internal implementation
Group
Google Search
Gmail
YouTube
Android mobile ecosystem
Google Drive
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
100
50%

Kakao

G3. Internal implementation
Group
Daum Search
Daum Mail
KakaoTalk
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Averages
50
50
50
50
100%

MTN

G3. Internal implementation
Group
Operating Company
MTN South Africa (Prepaid mobile)
MTN South Africa (Postpaid mobile)
MTN South Africa (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
38%

Mail.Ru

G3. Internal implementation
Group
VK
Mail.Ru email
Mail.Ru Agent
Mail.Ru Cloud Solutions
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Partial
Partial
Partial
Partial
Partial
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Partial
Partial
Partial
Partial
Partial
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Partial
Partial
Partial
Partial
Partial
Averages
38
38
38
38
38
100%

Microsoft

G3. Internal implementation
Group
Bing
Outlook.com
Skype
OneDrive
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
17%

Ooredoo

G3. Internal implementation
Group
Operating Company
Ooredoo Qatar (Prepaid mobile)
Ooredoo Qatar (Postpaid mobile)
Ooredoo Qatar (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

No Disclosure
Partial
Partial
Partial
Partial
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

No Disclosure
Partial
Partial
Partial
Partial
Averages
0
25
25
25
25
100%

Orange

G3. Internal implementation
Group
Operating Company
Orange France (Prepaid mobile)
Orange France (Postpaid mobile)
Orange France (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
50%

Samsung

G3. Internal implementation
Group
Samsung implementation of Android
Samsung Cloud
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Averages
50
50
50
100%

Telefónica

G3. Internal implementation
Group
Operating Company
Movistar (Prepaid mobile)
Movistar (Postpaid mobile)
Movistar (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
100%

Telenor

G3. Internal implementation
Group
Operating Company
Telenor (Prepaid mobile)
Telenor (Postpaid mobile)
Telenor (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
0%

Tencent

G3. Internal implementation
Group
QZone
QQ
WeChat
Tencent Cloud
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
No Disclosure
Averages
0
0
0
0
0
63%

Twitter

G3. Internal implementation
Group
Twitter
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Partial
Partial
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

No Disclosure
No Disclosure
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Averages
63
63
100%

Verizon Media

G3. Internal implementation
Group
Yahoo Mail
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Averages
100
100
100%

Vodafone

G3. Internal implementation
Group
Operating Company
Vodafone UK (Prepaid mobile)
Vodafone UK (Postpaid mobile)
Vodafone UK (Fixed-line broadband)
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

Yes
Yes
Yes
Yes
Yes
2.

Does the company clearly disclose that it provides employee training on privacy issues?

Yes
Yes
Yes
Yes
Yes
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Yes
Averages
100
100
100
100
100
50%

Yandex

G3. Internal implementation
Group
Yandex Mail
Yandex Search
Yandex Disk
1.

Does the company clearly disclose that it provides employee training on freedom of expression and information issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose that it provides employee training on privacy issues?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' freedom of expression and information rights?

Yes
Yes
Yes
Yes
4.

Does the company clearly disclose that it maintains an employee whistleblower program through which employees can report concerns related to how the company treats its users' privacy rights?

Yes
Yes
Yes
Yes
Averages
50
50
50
50